Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product/ service that you have purchased through the Platform. Under this policy:

1. Cancellations will only be considered if the request is made 5 days of placing the order. However, cancellation requests may not be entertained if the ordershave been communicated to such sellers/ merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

2. Rahul Virender Gupta and Co does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.

3. In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 5 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, youmust bring it to the notice of our customerservice within 5 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

3. Incase of complaints regarding the productsthat come with a warrantyfrom the manufacturers, please refer the issue to them.

5. In case of any refunds approvedby Rahul Virender Gupta and Co, it will take 5 days forthe refund to be processed to you.